Gojek upgrades technology to protect drivers from security threat and fraud

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Gojek upgrades technology to protect drivers from security threat and fraud

Illustration - Gojek logo (Antaranews Bali/istimewa/2020)

We are utilizing machine learning and artificial intelligence technologies to detect, act on, any frauds

Jakarta (ANTARA) - Multi-service platform Gojek has rolled out its newest SHIELD technology, which includes fake order reports and illegal gadget detection features, to ensure its drivers are protected from security threats and fraud.

“We are utilizing machine learning and artificial intelligence technologies to detect, act on, any frauds that create disadvantages for our driver counterparts," head of driver operations at Gojek, Kelvin Timotius, said in a statement released on Monday.

By using the ‘Lapor Order Fiktif Gak Pake Lama’ feature, drivers can file a fake order report directly from their mobile application, allowing the system to cancel the indicated fraud automatically -- a process that takes less than two minutes to complete.

The system can also detect drivers using illegal gadgets, who face a graded penalty, ranging from temporary deactivation of accounts to dismissal.

Under its #AmanBersamaGojek (Safe With Gojek) initiative, the company had earlier used technologies with face verification and phone number masking features.

“Besides managing Gojek SHIELD technology to protect our counterparts, the Gojek team is also being proactive [...] to help the legal authority to discover criminal syndicates of illegal application,” Timotius noted.

An internal survey involving 32 thousand respondents, conducted in September this year, had found that after several security features were added on Gojek SHIELD, about 92 percent of Gojek drivers felt safer as their accounts had more protections.

“It becomes really important for digital platforms to be one step ahead of digital criminals, through technology innovations as well as educational literacy for people within the ecosystem," said Charles Lim, an expert on information technology and digital security at Swiss German University, Tangerang.

This has become more significant as the COVID-19 pandemic has led to people intensifying their digital engagement on a daily basis, Lim added.
Baca juga: Gojek beri pelatihan gratis dan bantuan tunai buat mitra GoLife aktif
Baca juga: Gojek pangkas 430 karyawannya

 

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